Frequently Asked Questions About LandJet

Yes, if you are booking, you can choose a “return trip” option to then book your same trip back to the original destination.

If you are booking through our app or website, when you enter the payment information you can choose “pay later” and we can apply a tip for you onto the credit card you are using. You can also give gratuity directly to the pilots.

To receive a full refund, cancellations must be made at least 72 hours before the scheduled trip. If you cancel within 72 hours of the trip, a $200 deposit fee will be charged. Cancellations made less than 24 hours before the trip will incur the full charge.

Yes, it is in our discretion if we feel the weather is going to cause any negative effects on the safety of our pilots and customers, we will give a notice prior to the trip and full refund for the trip to allow for a reschedule if needed. Our customers’ safety is top priority.

If there are changes you need made to the current reservation, please email us at sales@landjet.com. If you need to change dates prior to 48 hours’ notice, please cancel your current reservation and place a new one.
 

Yes. You can use your computer and HDMI port to collaborate on the TV screen or tweak your presentations. You can even collaborate with screen sharing using your ZOOM, Skype, GoToMeeting or Microsoft Teams account (not provided by LandJet).

Having a LandJet can be a great resource for spending time with your clients.  Enjoy connecting with clients uninterrupted on the way to/from lunch, dinner, meetings, events, or golf outings.

Our pilots sign a confidentiality form during training and understand their clients will have confidential information.  There is also a privacy divider which the pilots are instructed to keep up during “flight”.

Yes. No problem. Our concierge will coordinate with the pilot accordingly. There is a $300 overnight fee to cover dinner and hotel for the pilot which will be included on the bill.

Certainly. Your pilot is “on call” and ready to leave at your convenience. If your meeting ends early, you can get on the road as soon as you’re ready. No need to wait. In contrast, if your meeting runs late, don’t stress your departure time.

Yes. Our pilot will be able to make additional stops, is available for lunch and dinner travel and can make changes to meet your needs. Additional mileage rates will apply.

Not necessarily. Generally, trips are direct and we do not switch LandJets or pilots.  However, if it is a long trip out our pilots cannot do an overnight, we may make a connection. This will generally occur at a designated meeting point, or hotel lobby, where we transfer luggage.